[Officially] Frank Klassen has more than three decades of experience in the implementation of information system technologies in a wide variety of business environments, for both private and public sector companies. For the last 20 years, Frank has been focused on helping organizations utilize the web to address critical business processes and increase customer engagement.
Frank is currently the CEO of Brightfind, formerly Syscom Services, where he is responsible for executing on the vision of the company – to be a nationally recognized creator of digital experiences that deliver provable value to our customers’ customers. Prior to Brightfind, Frank was the VP of Web Technology for Syscom Services. Frank’s current passions are in the areas of Taxonomy, Search, Findability, and Web User Experience Design.
Prior to joining Syscom Services, Frank was IT Director for the American Council on Education. Frank has many years of experience helping organizations connect to the Internet, with technological expertise in the hardware, software, and telecommunications components of Internet connectivity covering all major computing platforms. He is experienced in the development of highly effective programs for educating non-technical corporate decision makers in the strategic design and implementation of technology systems that support marketing, publications, education, finance, membership, office automation, and other business processes.
Frank has presented at numerous association industry events including the annual meetings of the American Society of Association Executives, the tradeshows of various technology companies such as Personify (formerly TMA Resources) and Abila (formerly Avectra), as well as industry-specific meetings such as the annual meetings of the National Association of Manufacturers (NAM), the Hydraulic Institute (HI), and the Association for Packaging and Processing Technologies (PMMI). His presentations have covered many topics including Ecommerce, Collaboration, Taxonomy, Web Design Best Practices, Content Strategies, and Vendor Relationships.
Frank has also written many articles for various trade publications, primarily on the subjects of information architecture, taxonomy, and content categorization.
[Unofficially] Frank is an avid Soccer fan (playing and watching), and enjoys learning about – and consuming – wines from around the world. His two teenage daughters are a great source of amusement, amazement, and pride. His wife Cindy is a Systems Engineer, and is much smarter (and more fun at parties) than he is.